Client Experience Specialist — Vet Front Desk

Dewittvets; Genoa Township (IL); On-site; USD 33,000 - 36,000; Full time

Job summary

AmeriVet in Genoa, IL is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, and ensure smooth communication between clients and the medical team.

The role involves updating client records, processing billing and payments, and helping with daily operations while promoting services and the online store.

Qualifications

• High school diploma or equivalent required.
• Experience in veterinary or healthcare customer service preferred.
• Strong communication and compassionate client service skills.
• Proficient with basic tech and scheduling software.

Responsibilities

• Answer calls and emails; schedule appointments and reminders.
• Greet clients and collect medical information; triage inquiries.
• Handle billing, payments, and insurance claims.
• Assist in practice operations and promote online store.

Skills

Excellent communication

Compassionate service

Multitasking

Organizational skills

Customer service experience

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

AmeriVet in Genoa, IL is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, and ensure smooth communication between clients and the medical team.

The role involves updating client records, processing billing and payments, and helping with daily operations while promoting services and the online store.