Veterinary Client Experience Specialist

Genoa Animal Hospital; Genoa Township (IL); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

AmeriVet in Genoa, IL is seeking a Customer Service Representative to be the first and last point of contact for clients. The CSR will manage appointments, answer calls, and handle patient information to ensure smooth communication between clients and our medical team.

The role emphasizes empathy and calm, with responsibilities including scheduling, billing, and helping clients access care. This is a full-time position with competitive hourly pay and benefits.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a compassionate, client-focused service mindset.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic proficiency with technology, including scheduling software and online communication platforms.

Responsibilities

• Answer calls and emails promptly with professional, friendly service; schedule appointments based on client needs and veterinarian availability.
• Greet clients warmly and ensure a positive experience; gather medical information and triage inquiries.
• Update client and patient records in the practice management system; process billing and payments.
• Support the medical team and daily practice operations; inform clients about services and online booking.

Skills

Customer service

Communication skills

Scheduling software

Empathy

Education

High school diploma

Tools

Scheduling software

Job description

AmeriVet in Genoa, IL is seeking a Customer Service Representative to be the first and last point of contact for clients. The CSR will manage appointments, answer calls, and handle patient information to ensure smooth communication between clients and our medical team.

The role emphasizes empathy and calm, with responsibilities including scheduling, billing, and helping clients access care. This is a full-time position with competitive hourly pay and benefits.