Client Experience Specialist — Tax Office

H&R Block, Inc.; Portageville (MO); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and collaborate with a team of tax professionals.

This in-person role offers a pathway into tax preparation or office leadership as you gain training and experience. The position requires excellent interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.
• High school diploma/GED or equivalent.
• Experience in hospitality, call center, customer service or medical industries.
• Experience in receptionist, front desk, or administrative support roles.
• Experience in tax office, CPA firm, or financial services environment.

Responsibilities

• Greet clients and manage scheduling.
• Support daily office operations and team coordination.
• Opportunities for growth into tax preparation or office leadership.

Skills

Fast-paced environment

Client service

Interpersonal communication

Multitasking

Organizational skills

Office software

Evenings & weekends availability

Hospitality experience

Call center/customer service

Receptionist/front desk experience

Experience in tax/financial services

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage client scheduling, support daily office operations, and collaborate with a team of tax professionals.

This in-person role offers a pathway into tax preparation or office leadership as you gain training and experience. The position requires excellent interpersonal skills, the ability to multitask, and availability to work evenings and weekends during tax