Client Experience Specialist - Tax Office

H&R Block, Inc.; Camden (AR); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Camden, AR. You will greet clients, manage scheduling, and support daily office operations, collaborating with tax professionals to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking, and discretion with sensitive information, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client-centric experience

Interpersonal skills

Multitasking

Organizational skills

Computer literacy

Evening/weekend availability

Education

HS Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Camden, AR. You will greet clients, manage scheduling, and support daily office operations, collaborating with tax professionals to ensure a smooth client experience.

This in-person role requires strong interpersonal skills, multitasking, and discretion with sensitive information, with availability for evenings and weekends during tax season.