Client Experience Specialist – Service & Growth

Paychex Deutschland GmbH; High Point (NC); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Paid time off

Tuition reimbursement

Job summary

Paychex Deutschland GmbH in High Point, NC, seeks a dedicated customer service representative. This role involves providing exceptional service across phone, email, and chat for Paychex products, ensuring all client interactions are documented and issues resolved effectively. A preferred bachelor’s degree and call center experience are ideal. We offer competitive pay starting at $20/hr, along with comprehensive benefits and opportunities for development within an inclusive culture.

Qualifications

• Preferred bachelor's degree in a relevant field.
• Experience in call center customer service is preferred.

Responsibilities

• Provide customer service for Paychex products via multiple channels.
• Ensure customer claims and complaints are resolved effectively.
• Document all client interactions and data input organized.

Skills

Call center customer service experience

Education

Bachelor's Degree

Tools

Salesforce

HRIS

Job description

Paychex Deutschland GmbH in High Point, NC, seeks a dedicated customer service representative. This role involves providing exceptional service across phone, email, and chat for Paychex products, ensuring all client interactions are documented and issues resolved effectively. A preferred bachelor’s degree and call center experience are ideal. We offer competitive pay starting at $20/hr, along with comprehensive benefits and opportunities for development within an inclusive culture.