Client Experience Specialist

Paychex Deutschland GmbH; Town of Henrietta (NY); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical coverage

Virtual wellness classes

Tuition reimbursement

401(k) + employer match

Adoption assistance

Financial assistance

Job summary

Paychex Deutschland GmbH is looking for a customer service representative to provide exceptional service for its clients. This role involves handling customer inquiries via various channels while documenting all interactions.

Preferred candidates will hold a Bachelor's Degree and have experience using systems such as HRIS and Salesforce. The position offers a competitive hourly rate ranging from $20.00 to $22.00 and comes with a comprehensive benefits package for full-time employees.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree

Job description

Paychex Deutschland GmbH is looking for a customer service representative to provide exceptional service for its clients. This role involves handling customer inquiries via various channels while documenting all interactions.

Preferred candidates will hold a Bachelor's Degree and have experience using systems such as HRIS and Salesforce. The position offers a competitive hourly rate ranging from $20.00 to $22.00 and comes with a comprehensive benefits package for full-time employees.