Client Support Specialist

Paychex Deutschland GmbH; Town of Henrietta (NY); On-site; USD 42,000 - 55,000; Full time

Job summary

Paychex Deutschland GmbH is seeking a customer service professional to provide support for Paychex products through phone, email, chat, and other channels. You will follow up on items to close cases in line with SLAs and utilize HRIS, Salesforce, and other Paychex systems to document interactions.

The role emphasizes data input accuracy, product knowledge development, and strong organization to ensure timely, high-quality client service.

Qualifications

• Bachelor's degree preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Develops and maintains a basic working knowledge of one or more Paychex products.
• Performs data input, maintaining strong prioritization and organization.
• Documents all client interactions.

Education

Bachelor's Degree - Preferred

Job description

Paychex Deutschland GmbH is seeking a customer service professional to provide support for Paychex products through phone, email, chat, and other channels. You will follow up on items to close cases in line with SLAs and utilize HRIS, Salesforce, and other Paychex systems to document interactions.

The role emphasizes data input accuracy, product knowledge development, and strong organization to ensure timely, high-quality client service.