Customer Experience & Banking Advisor

PNC; Maryland Line (MD); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC is seeking a Client Experience Associate in Maryland Line, MD to support multiple branches in the region. The role focuses on delivering a best-in-class customer experience, educating clients on financial options and guiding them to the right solutions.

You will engage customers in-branch, leverage technology to enhance transactions, and collaborate with branch teams to grow loyalty and share of wallet. In-office environment with strong emphasis on service and risk management.

Qualifications

• Typically <1 year of related experience.
• No Degree required; related experience may be considered.
• In lieu of a degree, a comparable combination of education, job-specific certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing.
• Identifies banking opportunities and refers to branch staff.
• Performs lobby engagements and educates customers on digital options.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process.
• Ensures efficient branch operations and maintenance transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Client Experience Associate in Maryland Line, MD to support multiple branches in the region. The role focuses on delivering a best-in-class customer experience, educating clients on financial options and guiding them to the right solutions.

You will engage customers in-branch, leverage technology to enhance transactions, and collaborate with branch teams to grow loyalty and share of wallet. In-office environment with strong emphasis on service and risk management.