Client Experience Specialist (Receptionist)

H&R Block, Inc.; Storm Lake (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Storm Lake, Iowa. You will manage client scheduling, support daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person and offers opportunities for growth in tax preparation or office leadership, with availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; work with clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal communication

Multitasking

Attention to detail

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Storm Lake, Iowa. You will manage client scheduling, support daily operations, and collaborate with tax professionals to ensure a smooth client experience.

The role is in-person and offers opportunities for growth in tax preparation or office leadership, with availability for evenings and weekends during tax season.