Client Experience Specialist & Scheduler

H&R Block; Tamaqua (Schuylkill County); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. This role focuses on delivering outstanding service and building client trust.

You will help schedule appointments, ensure client needs are met in person, over the phone, or virtually, and keep the office organized for efficient daily operations.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficiency with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help ensure all clients' needs are met during service in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Phone etiquette

Customer service

Multi-tasking

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a Seasonal Client Service Professional/Receptionist to greet clients, answer phones, and connect them with the right tax professional. This role focuses on delivering outstanding service and building client trust.

You will help schedule appointments, ensure client needs are met in person, over the phone, or virtually, and keep the office organized for efficient daily operations.