Client Experience Specialist — Pet Care & Scheduling

VCA Animal Hospitals, Inc; Mesa (AZ); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc in Mesa, AZ is seeking an experienced Client Service Representative to join our team. You will be the first point of contact for clients and their pets, greeting visitors, answering phones, scheduling appointments, and guiding clients to exam rooms.

This role emphasizes accurate payments, product recommendations, and patient-focused service, while maintaining medical records and a clean, welcoming hospital environment.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times.

Job description

VCA Animal Hospitals, Inc in Mesa, AZ is seeking an experienced Client Service Representative to join our team. You will be the first point of contact for clients and their pets, greeting visitors, answering phones, scheduling appointments, and guiding clients to exam rooms.

This role emphasizes accurate payments, product recommendations, and patient-focused service, while maintaining medical records and a clean, welcoming hospital environment.