Client Experience Specialist – In-Office Front Desk

H&R Block, Inc.; Edgewood (AR); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Little Rock, AR is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers exposure to tax professionals and opportunities to grow into tax-related roles or office leadership through training and hands-on experience. You will handle check-ins, help route clients to the appropriate tax professional, and assist with maintaining a professional, organized office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check‑in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Scheduling

Office software

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. in Little Rock, AR is seeking aseasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person.

This role offers exposure to tax professionals and opportunities to grow into tax-related roles or office leadership through training and hands-on experience. You will handle check-ins, help route clients to the appropriate tax professional, and assist with maintaining a professional, organized office.