Front Desk & Client Experience Specialist

H&R Block, Inc.; Searcy (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Searcy, Arkansas. The role supports scheduling, check-in, and daily office operations alongside a team of tax professionals.

The position is in-person, requiring excellent client service, strong communication, and the ability to multitask during peak tax season. Training and career growth opportunities are highlighted in this role.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills with the ability to collaborate and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED

Hospitality/call center experience

Receptionist/front desk experience

Tax office/financial services experience

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Searcy, Arkansas. The role supports scheduling, check-in, and daily office operations alongside a team of tax professionals.

The position is in-person, requiring excellent client service, strong communication, and the ability to multitask during peak tax season. Training and career growth opportunities are highlighted in this role.