Tax Office Front Desk & Client Service Pro

H&R Block, Inc.; Little Rock (AR); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block, Inc. in Little Rock, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role is a stepping stone into tax preparation or office leadership with training provided.

Responsibilities include check-in, document handling, and coordinating with tax professionals. The role requires strong client service, multitasking, and availability evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Multitasking

Office software

Evenings/weekends availability

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. in Little Rock, AR is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations. This in-person role is a stepping stone into tax preparation or office leadership with training provided.

Responsibilities include check-in, document handling, and coordinating with tax professionals. The role requires strong client service, multitasking, and availability evenings and weekends during tax season.