Client Experience Specialist II

NBMBAA; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Bank of America is hiring for an inbound contact center role focused on resolving routine client requests via calls, chats, or emails. You will deliver accurate resolutions, maintain accounts, and deepen relationships through digital solutions in a fast-paced environment.

The position requires strong communication, reliability, and the ability to work a schedule that includes weekends/holidays. Training starts soon with a pathway to permanent scheduling.

Qualifications

• Display passion, integrity, commitment to positive service.
• Ability to advise solutions and resolve client problems creatively.
• Attendance reliability and ability to work varied shifts including weekends/holidays.
• Strong communication to build rapport and handle objections.
• Experience handling difficult client situations is a plus.

Responsibilities

• Identify client needs and recommend solutions when fraud identified.
• Record data captured during client interactions accurately.
• Escalate for risk review or further analysis as needed.
• Read updates during calls and apply to conversations quickly.
• Comply with regulations, procedures, and financial controls.

Skills

Attention to Detail

Customer Service Management

Client Focus

Issue Management

Active Listening

Adaptability

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Education

High School Diploma / GED

Job description

Bank of America is hiring for an inbound contact center role focused on resolving routine client requests via calls, chats, or emails. You will deliver accurate resolutions, maintain accounts, and deepen relationships through digital solutions in a fast-paced environment.

The position requires strong communication, reliability, and the ability to work a schedule that includes weekends/holidays. Training starts soon with a pathway to permanent scheduling.