Client Services Pro – Banking Support (2nd Shift)

NBMBAA; Richmond (VA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Benefits

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a Customer Service Representative to resolve routine client requests in an inbound contact center, handling calls, chats or emails with accuracy and empathy. The role emphasizes compliance, learning, and using multiple systems to deliver seamless service while building trust and opportunities to deepen client relationships through digital solutions.

Candidates need 1+ year experience, at least a high school diploma, and flexibility for evenings and weekends; on-site

Qualifications

• 1+ years of customer service experience, including difficult client situations
• Displays passion, integrity, commitment and drive to deliver a positive service that improves clients’ financial lives
• Able to actively advise solutions and analyze/resolve complex client problems
• Shows commitment to excellent attendance with reliability and ability to work the stated schedule
• Dependable team-player with ability to handle calls immediately including weekends and holidays
• Communicates effectively with clients to improve their financial lives
• Ability to engage with clients, ask questions, build rapport and handle objections
• Willing to receive ongoing feedback and coaching
• Ability to learn new information and technology platforms
• Minimum intermediate proficiency with computers and current technology

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department’s system, and financial controls

Skills

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Problem Solving

Education

High School Diploma / GED

Job description

Bank of America is seeking a Customer Service Representative to resolve routine client requests in an inbound contact center, handling calls, chats or emails with accuracy and empathy. The role emphasizes compliance, learning, and using multiple systems to deliver seamless service while building trust and opportunities to deepen client relationships through digital solutions.

Candidates need 1+ year experience, at least a high school diploma, and flexibility for evenings and weekends; on-site