Banking Client Experience Specialist II

NBMBAA; Phoenix (AZ); On-site; USD 22,000 - 33,000; Full time

Job summary

Bank of America in Phoenix is hiring for an inbound contact center role. You will resolve routine client requests via calls, chats, or emails, record data accurately, and assist with digital solutions to deepen client relationships.

The role requires 1+ year of customer service experience, strong communication, and reliable attendance. Training runs Jan 11 through March 10 with permanent schedules starting April 8. Expect Monday–Friday 11:30am–8:00pm in-office.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service experience, preferably in banking.
• Ability to learn and adapt to new technology platforms.
• Strong attendance and reliability with weekend/holiday availability.

Responsibilities

• Resolve routine client requests via calls, chats, or emails.
• Capture data accurately and maintain client records.
• Escalate issues for risk review or further analysis as needed.
• Deliver a positive client experience and deepen relationships with digital solutions.

Skills

Attention to Detail

Customer Focus

Problem Solving

Active Listening

Adaptability

Fraud Awareness

Data Entry

Account Management

Analytical Thinking

Communication

Teamwork

Education

High School Diploma / GED

Job description

Bank of America in Phoenix is hiring for an inbound contact center role. You will resolve routine client requests via calls, chats, or emails, record data accurately, and assist with digital solutions to deepen client relationships.

The role requires 1+ year of customer service experience, strong communication, and reliable attendance. Training runs Jan 11 through March 10 with permanent schedules starting April 8. Expect Monday–Friday 11:30am–8:00pm in-office.