Client Services Associate II - Inbound Support

Bank of America Corporation; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Bank of America Corporation in Phoenix is seeking a Customer Service Representative to resolve routine client requests in an inbound contact center. You will handle calls, chats, or emails, ensure accuracy, and deliver a great client experience.

The role requires strong communication, problem solving, and the ability to work with deadlines and compliance. Training is provided, with start January 11, 2027, and permanent schedules begin April 8.

Qualifications

• Ability to deliver a positive, differentiated service and build client relationships.
• Reliable attendance with adherence to shift schedule, including weekends/holidays.
• Strong communication and problem-solving skills with customers.
• Minimum 1+ years of customer service experience.

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified.
• Records data captured during client interactions accurately.
• Identifies and escalates through appropriate channels for risk review or exception handling.
• Reads frequent updates and learning materials and applies them quickly during calls.
• Complies with industry regulations, bank procedures, and financial controls.

Skills

Customer Service

Communication

Problem Solving

Attention to Detail

Multi-tasking

Education

High School Diploma

Tools

CRM software

Job description

Bank of America Corporation in Phoenix is seeking a Customer Service Representative to resolve routine client requests in an inbound contact center. You will handle calls, chats, or emails, ensure accuracy, and deliver a great client experience.

The role requires strong communication, problem solving, and the ability to work with deadlines and compliance. Training is provided, with start January 11, 2027, and permanent schedules begin April 8.