Banking Client Care Specialist II (Inbound)

Bank of America; Phoenix (AZ); Sur place; USD 34 000 - 52 000; Plein temps

Résumé du poste

Bank of America is seeking an inbound contact center professional to resolve routine client requests via calls, chats, or emails in a fast-paced environment. You will deliver a great client experience, maintain data accuracy, and escalate issues when needed.

The role requires bilingual English/Spanish communication, adherence to schedules, and participation in training. Shift details include Tuesday through Saturday, with start dates and training windows provided in the posting, and a 40-hour

Qualifications

• 1+ years of customer/client service experience, including experience handling difficult client situations
• Fully bilingual in English and Spanish
• Proficient with computers and current technology

Responsabilités

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Connaissances

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Fraud Management

Formation

High School Diploma / GED / Secondary School or equivalent

Description du poste

Bank of America is seeking an inbound contact center professional to resolve routine client requests via calls, chats, or emails in a fast-paced environment. You will deliver a great client experience, maintain data accuracy, and escalate issues when needed.

The role requires bilingual English/Spanish communication, adherence to schedules, and participation in training. Shift details include Tuesday through Saturday, with start dates and training windows provided in the posting, and a 40-hour