Banking Client Care Specialist II - Inbound

Bank of America; Richmond (VA); On-site; USD 34,000 - 38,000; Full time

Job summary

Bank of America in Richmond, VA is hiring for a customer service role in an inbound contact center. The position emphasizes resolving routine client requests via calls, chats, or emails with accuracy and a focus on providing an excellent client experience.

Responsibilities include identifying client needs, logging interactions, and escalating when risk or additional analysis is needed while maintaining compliance with regulations and internal controls.

Qualifications

• 1+ years of customer/client service experience
• Ability to query and navigate systems to resolve client questions
• Ability to adapt to evolving processes and policies
• Willingness to work a 2nd shift schedule including weekends and holidays

Responsibilities

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review or further analysis
• Reads frequent updates and learning materials and applies them on calls with speed and accuracy
• Complies with industry regulations, bank procedures, and financial controls

Skills

Attention to Detail

Customer Service

Active Listening

Problem Solving

Data Entry

Analytical Thinking

Fraud Management

Education

High School Diploma / GED

Job description

Bank of America in Richmond, VA is hiring for a customer service role in an inbound contact center. The position emphasizes resolving routine client requests via calls, chats, or emails with accuracy and a focus on providing an excellent client experience.

Responsibilities include identifying client needs, logging interactions, and escalating when risk or additional analysis is needed while maintaining compliance with regulations and internal controls.