Client Experience Specialist II – Banking Support

Bank of America; Utica (MI); Presencial; USD 31.000 - 45.000; Jornada completa

Descripción de la vacante

Bank of America in Utica, NY is hiring for a customer service-focused role in an inbound contact center. You will handle calls, chats, and emails to resolve routine client requests while ensuring accuracy and clear resolutions. The job emphasizes privacy, compliance, and high-quality client experiences.

Responsibilities include identifying needs, documenting interactions, and escalating complex issues. The role requires weekend/holiday availability and strong communication skills to deepen

Formación

• Demonstrates passion, integrity and drive to deliver positive service that improves clients’ financial lives.
• Understands how life events affect client financials and can advise solutions.
• Adheres to work schedule with reliable attendance.
• Team player who handles calls immediately, including weekends/holidays.
• Communicates confidently with clients to improve their financial lives.
• Engages with clients, starts conversations, anticipates questions, builds rapport, handles objections.
• Willing to learn and adapt to new information and tech platforms.
• Minimum intermediate computer proficiency and tech literacy.
• 1+ year of customer service experience, including difficult situations.

Responsabilidades

• Identify client needs and recommend solutions when fraud is identified.
• Record data captured during client interactions accurately.
• Escalate items requiring risk review or further analysis through proper channels.
• Read updates and learning materials during calls and apply them quickly.
• Comply with regulations, procedures, and financial controls within the department.

Conocimientos

Attention to Detail

Customer Service Management

Customer Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Educación

High School Diploma / GED / Secondary School or equivalent

Descripción del empleo

Bank of America in Utica, NY is hiring for a customer service-focused role in an inbound contact center. You will handle calls, chats, and emails to resolve routine client requests while ensuring accuracy and clear resolutions. The job emphasizes privacy, compliance, and high-quality client experiences.

Responsibilities include identifying needs, documenting interactions, and escalating complex issues. The role requires weekend/holiday availability and strong communication skills to deepen