Banking Client Services Specialist II

Bank of America Corporation; Phoenix (AZ); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Bank of America Corporation in Phoenix is seeking a dedicated customer service professional to resolve routine client requests via calls, chats, or emails in an inbound contact center. You will ensure accuracy, use logic, multi-task, and deliver resolutions while maintaining a high standard of client experience.

The role requires integrity, strong attendance, and the ability to handle challenging client situations with creative solutions, including flexibility for on-site work and 40-hour weeks.

Formación

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology
• 1+ years of customer/client service experience, including experience handling difficult client situations

Responsabilidades

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Conocimientos

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Educación

High School Diploma / GED / Secondary School or equivalent

Descripción del empleo

Bank of America Corporation in Phoenix is seeking a dedicated customer service professional to resolve routine client requests via calls, chats, or emails in an inbound contact center. You will ensure accuracy, use logic, multi-task, and deliver resolutions while maintaining a high standard of client experience.

The role requires integrity, strong attendance, and the ability to handle challenging client situations with creative solutions, including flexibility for on-site work and 40-hour weeks.