Client Experience Specialist II — Banking Services

NBMBAA; Las Vegas (NV); Presencial; USD 34.000 - 38.000; Jornada completa

Descripción de la vacante

Bank of America in Las Vegas is hiring for an inbound contact center role focused on resolving routine client requests via calls, chats, or emails. You will deliver accurate solutions, maintain account data, and deepen client relationships through digital options.

The role requires 1+ year in customer service, strong communication, and the ability to work weekends/holidays with reliability. Office-based in NV with benefits and growth opportunities.

Formación

• 1+ years of customer/client service experience, including experience handling difficult client situations
• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives
• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
• Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule
• Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
• Communicates effectively and confidently with all clients to make their financial lives better
• Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections
• Comfortable receiving ongoing performance feedback and coaching
• Ability to learn and adapt to new information and technology platforms
• Minimum of an intermediate level of proficiency with computers and current technology

Responsabilidades

• Identifies client needs and recommends solutions when fraud has been identified
• Records data captured during client interactions accurately
• Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis
• Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Conocimientos

Attention to Detail

Customer Service Management

Customer and Client Focus

Issue Management

Active Listening

Adaptability

Client Solutions Advisory

Data Collection and Entry

Problem Solving

Account Management

Analytical Thinking

Client Experience Branding

Fraud Management

Educación

High School Diploma / GED / Secondary School or equivalent

Descripción del empleo

Bank of America in Las Vegas is hiring for an inbound contact center role focused on resolving routine client requests via calls, chats, or emails. You will deliver accurate solutions, maintain account data, and deepen client relationships through digital options.

The role requires 1+ year in customer service, strong communication, and the ability to work weekends/holidays with reliability. Office-based in NV with benefits and growth opportunities.