Client Experience Specialist I - Elevate Service

Testing Site - JPMC; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support. You will address inquiries, process transactions, and troubleshoot issues while identifying referral opportunities based on client needs.

This role emphasizes digital literacy, strategic thinking, and collaboration as you contribute to change management, improve processes, and ensure compliant, high-quality client experiences across teams.

Qualifications

• Excellent influencing and communication skills.
• Experience in change management.
• Proficiency in digital literacy.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues.
• Protect both the client and the institution from potential financial and reputational damage.
• Contribute to the change management process, assisting in strategic communications and stakeholder impact mitigation.

Skills

Influencing & negotiation

Change management

Digital literacy

Job description

JPMorganChase is seeking a Client Service Delivery Associate I to deliver exceptional client service and operational support. You will address inquiries, process transactions, and troubleshoot issues while identifying referral opportunities based on client needs.

This role emphasizes digital literacy, strategic thinking, and collaboration as you contribute to change management, improve processes, and ensure compliant, high-quality client experiences across teams.