Client Experience Specialist I

033 Palmetto GBA; Columbia (SC); On-site; USD 30,000 - 38,000; Full time

Job summary

Palmetto GBA in Columbia, SC, is seeking a dedicated customer service representative to respond to inquiries via phone, web, and walk‑in visits. You will document each inquiry and work with other departments to resolve issues while maintaining accurate records of complaints and outcomes.

The role emphasizes strong communication, the ability to handle high‑stress situations, and a proactive approach to continuous process improvements.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service skills and ability to handle high stress situations.
• Good judgment and organizational skills.
• Ability to learn and operate multiple computer systems effectively.
• Preferred: Associate degree.

Responsibilities

• Respond to customer inquiries via telephone, written, web, or walk‑in channels.
• Accurately document inquiries and maintain records.
• Coordinate with other departments to resolve problems.
• Respond to priority inquiries and special projects as needed.
• Provide feedback to management on customer issues and needs.
• Identify potential fraudulent activities and system errors and report them.

Skills

Verbal communication

Written communication

Customer service

Stress management

Judgment

Multisystem navigation

Education

High School Diploma or equivalent

Associate degree (preferred)

Tools

Basic computer skills

Word processing

Spreadsheet software

Database software

Job description

Palmetto GBA in Columbia, SC, is seeking a dedicated customer service representative to respond to inquiries via phone, web, and walk‑in visits. You will document each inquiry and work with other departments to resolve issues while maintaining accurate records of complaints and outcomes.

The role emphasizes strong communication, the ability to handle high‑stress situations, and a proactive approach to continuous process improvements.