Customer Service Specialist - Growth & Benefits

PALMETTO EXTERMINATORS LLC; Brick Yard Trace (SC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401k/Company match

Company paid Life/AD&D and Long-Term/…

Paid Vacation/Sick Time

9 Paid Holidays

Team Member Referral Bonus

Employee Assistance Program

Job summary

Palmetto Exterminators is seeking a Customer Service Representative in Summerville, SC. This full-time clerical role focuses on delivering friendly, efficient service via phone, email, and in-person interactions, while scheduling appointments and managing customer accounts.

The CSR will handle inquiries with empathy, maintain accurate records, and support branch operations. Training provided; background check and drug test required. Competitive hourly pay and benefits offered.

Qualifications

• High school diploma or equivalent required.
• No prior pest control experience necessary — training provided.
• Strong customer service skills with the ability to build rapport quickly.
• Excellent written and verbal communication skills.
• Organized and detail-oriented with strong multitasking abilities.
• Proficient in Microsoft Excel and Windows-based software programs.
• Ability to work well both independently and collaboratively in a fast-paced, growth-oriented environment.
• Must pass a criminal background check and drug test.

Responsibilities

• Answer a multi-line phone system promptly and courteously.
• Schedule service appointments and communicate effectively with pest specialists to ensure on-time, accurate service delivery.
• Manage customer correspondence and maintain accurate records using PestPac software program.
• Update and maintain customer account information with accuracy and integrity.
• Handle customer inquiries and concerns with empathy and professionalism.
• Support all facets of branch operations with teamwork and a positive attitude.
• Demonstrate accountability by following through on customer issues and commitments.
• Represent the company with excellence in every interaction.

Skills

Customer service

Phone handling

Effective communication

Scheduling appointments

Microsoft Excel

Detail-oriented

Teamwork

Education

High school diploma or equivalent

Tools

PestPac software

Windows-based software

Job description

Palmetto Exterminators is seeking a Customer Service Representative in Summerville, SC. This full-time clerical role focuses on delivering friendly, efficient service via phone, email, and in-person interactions, while scheduling appointments and managing customer accounts.

The CSR will handle inquiries with empathy, maintain accurate records, and support branch operations. Training provided; background check and drug test required. Competitive hourly pay and benefits offered.