Healthcare Customer Service Team Lead

033 Palmetto GBA; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Subsidized health plans

401k retirement savings with company  

Life Insurance

Paid Time Off (PTO)

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

National discounts

Job summary

Palmetto GBA is seeking a full-time Customer Service Team Lead in Columbia, SC. You will manage one or more customer service teams on the Part A call center, overseeing daily operations, workload, and coaching staff to meet performance targets.

You will supervise staff, handle escalations, monitor performance, and drive process improvements while ensuring compliance with company and government regulations. This position requires Bachelor’s degree and supervisory experience.

Qualifications

• Bachelor's degree required.
• 2+ years health-related or customer service experience.
• 1 year supervisory experience or 1 year of equivalent military experience in E4 or above.

Responsibilities

• Organizes and manages customer service staff for a line of business or department.
• Assigns work to associates within the team(s).
• Provides guidance and assistance with questions and problems encountered.
• Handles escalated or sensitive customer matters.
• Manages performance to ensure productivity, quality and timeliness standards are met.
• Monitors team performance to ensure all customer requirements are met or exceeded.
• Analyzes reports, processes and resources to maximize efficiency.
• Ensures training for all associates on current guidelines.
• Conducts coaching sessions for staff development.
• Leads team meetings and communications for consistency.
• Drives process improvements and compliance with regulations.
• Monitors expenses and supports budget planning for the team.

Skills

Excellent communication

Decision making

Analytical skills

Problem solving

Interpersonal skills

Time management

Leadership

Customer service orientation

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Palmetto GBA is seeking a full-time Customer Service Team Lead in Columbia, SC. You will manage one or more customer service teams on the Part A call center, overseeing daily operations, workload, and coaching staff to meet performance targets.

You will supervise staff, handle escalations, monitor performance, and drive process improvements while ensuring compliance with company and government regulations. This position requires Bachelor’s degree and supervisory experience.