Client Experience Specialist – Hearing Care & Scheduling

HearUSA; Ruskin (FL); On-site; USD 54,443,000 - 70,258,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Comprehensive benefits

Paid holidays

PTO

401k with match

Health & Wellness programs

Mentorship and professional develop.

CES Advisory Board

Job summary

HearUSA in Ruskin, FL is seeking a Client Experience Specialist to ensure our clients receive timely care, keep an organized appointment schedule, and uphold Simply Excellent Hearing Care.

You will handle welcome calls, manage clinic scheduling, record patient data, and support basic hearing aid tasks while delivering friendly, professional service. This on-site role offers growth opportunities and a strong benefits package.

Qualifications

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent oral and written communication skills, ability to establish and maintain a professional rapport with clients and co-workers
• Proficiency with computers including scheduling software and MS Office
• Strong multi-tasking, organization, and time-management skills

Responsibilities

• Maintain client charts and ensure information is up to date
• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients
• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy
• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements
• Maintains a clean, inviting, and friendly environment
• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions
• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks
• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

Skills

Customer service

Office administration

Scheduling software

MS Office

Education

High School Diploma or equivalent

Tools

Scheduling software

MS Office

Job description

HearUSA in Ruskin, FL is seeking a Client Experience Specialist to ensure our clients receive timely care, keep an organized appointment schedule, and uphold Simply Excellent Hearing Care.

You will handle welcome calls, manage clinic scheduling, record patient data, and support basic hearing aid tasks while delivering friendly, professional service. This on-site role offers growth opportunities and a strong benefits package.