Client Experience Specialist — Front Desk (Tax Season)

H&R Block, Inc.; Baltimore (MD); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in a fast-paced tax environment.

This in-person role requires strong interpersonal skills, reliability, and the ability to multitask throughout the day, including evenings and weekends during tax season, to help clients access tax professionals efficiently.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Customer service

Education

High school diploma / GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, and support daily operations in a fast-paced tax environment.

This in-person role requires strong interpersonal skills, reliability, and the ability to multitask throughout the day, including evenings and weekends during tax season, to help clients access tax professionals efficiently.