Client Experience Specialist | Flexible Schedule & Growth

jackson-hewitt-1766; Kentucky; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly pay + competitive bonus package

Flexible Schedule Options – Work that?

Free Identity Theft Protection through

Corporate discount program

Earned Wage Access

Discount and Rewards Marketplace

Opportunities for advancement

401-K matching program

Free tax preparation training

Free continuing tax education

Enrolled Agent materials and testing

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

This role emphasizes excellent communication in a welcoming, customer-service oriented environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Distribute marketing materials and follow up with clients.
• Keep clients engaged during wait times and provide essential support.

Skills

Excellent communication

Interpersonal skills

Computer proficiency

Customer service

Job description

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and providing essential support. You will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times.

This role emphasizes excellent communication in a welcoming, customer-service oriented environment.