Client Experience Advocate - Flexible Schedule & Growth

Jackson Hewitt; Charleston (SC); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Signing bonus

Training & development

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Free identity theft protection

Corporate discount program

Earned Wage Access

Discount and Rewards Marketplace

Opportunities for advancement

Free tax preparation training

Free continuing tax education

Enrolled Agent materials

Job summary

Jackson Hewitt Inc. in Charleston, SC is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and supporting daily operations.

You will engage with clients, confirm appointments, follow up with prospects, distribute marketing materials, and help keep clients engaged during wait times. The role offers a welcoming, customer-service oriented environment with opportunities for advancement.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and ability to troubleshoot.

Responsibilities

• Actively engage with clients and provide friendly service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials to clients and prospects.
• Keep clients engaged during wait times and maintain a welcoming atmosphere.
• Support office operations to ensure smooth daily activities.

Skills

Interpersonal skills

Communication skills

Basic computer proficiency

Job description

Jackson Hewitt Inc. in Charleston, SC is seeking a Client Service Associate to be the friendly face for our offices, delivering exceptional client experiences and supporting daily operations.

You will engage with clients, confirm appointments, follow up with prospects, distribute marketing materials, and help keep clients engaged during wait times. The role offers a welcoming, customer-service oriented environment with opportunities for advancement.