Client Experience Specialist (Flexible Schedule)

Jackson Hewitt - 3568; Saint Petersburg (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

401(k)

Bonus based on performance

Employee discounts

Flexible schedule

Health or wellness benefits offered w/

Teledoc Health

Free Identity Protection with Watchdog

Opportunities for advancement within T

the organization or as a tax pro

Free tax preparation training and PTIN

registration

Free continuing tax education

Enrolled Agent materials and testing

reimbursement

Discounted Friends and Family tax

returns (terms apply)

Job summary

Jackson Hewitt in Saint Petersburg, FL is seeking a friendly Client Service Associate to be the welcoming face for clients in our offices. You will assist with appointments, greet customers, and help deliver exceptional service during busy wait times.

The role emphasizes strong communication, relationship-building, and a proactive approach to client care. Previous retail or service experience is a plus, and you will receive training to support tax-related services.

Qualifications

• Excellent communication skills and ability to build relationships with clients.
• Experience in fast-paced retail or service environment helpful.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Excellent communication skills

Interpersonal skills

Customer service experience

Job description

Jackson Hewitt in Saint Petersburg, FL is seeking a friendly Client Service Associate to be the welcoming face for clients in our offices. You will assist with appointments, greet customers, and help deliver exceptional service during busy wait times.

The role emphasizes strong communication, relationship-building, and a proactive approach to client care. Previous retail or service experience is a plus, and you will receive training to support tax-related services.