Client Service Pro: Tax Training & Flexible Hours

Jackson Hewitt Tax Service Inc.; Mount Sterling (OH); On-site; USD 14,000 - 19,000; Part time

Benefits offered by this job

Hourly pay

Bonus package

Flexible schedule

Identity theft protection

Corporate discounts

Earned wage access

Discount marketplace

Advancement opportunities

401(k) matching

Tax training

Continuing education

EA materials reimbursement

Job summary

Jackson Hewitt Tax Service Inc. is seeking a friendly Client Service Associate to serve as the welcoming face for office visitors and provide essential client support.

You will actively engage with clients, confirm appointments, and help keep clients engaged during wait times, contributing to exceptional experiences. The role emphasizes strong communication, relationship-building, and a customer-focused approach in a retail-facing tax services environment.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Engage with clients and confirm appointments.
• Follow up with past and potential clients and distribute marketing materials.

Skills

Interpersonal skills

Communication skills

Retail experience

Basic computer proficiency

Troubleshooting

Customer service experience

Job description

Jackson Hewitt Tax Service Inc. is seeking a friendly Client Service Associate to serve as the welcoming face for office visitors and provide essential client support.

You will actively engage with clients, confirm appointments, and help keep clients engaged during wait times, contributing to exceptional experiences. The role emphasizes strong communication, relationship-building, and a customer-focused approach in a retail-facing tax services environment.