Client Experience Specialist - Equine Veterinary Practice

Commonwealth of VA Careers; Leesburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Marion duPont Scott Equine Medical Center is seeking a Customer Service Representative to ensure outstanding client interactions across phone, in-person, and electronic communications. The role involves compassionate care during emergencies, accurate patient intake and discharge, and scheduling, while explaining financial policies with sensitivity.

The successful candidate will process financial transactions with integrity and work in a non-exempt, 40-hour-week environment.

Qualifications

• Prior customer service experience.
• Ability to manage multiple tasks in a fast-paced setting.
• Experience handling client financial accounts.

Responsibilities

• Coordinate positive client experiences across channels.
• Handle appointment scheduling and patient intake.
• Process financial transactions with integrity.

Skills

Customer service

Multitasking

Financial accounts

Education

Licensed veterinary technician

Tools

Practice management system

Job description

Marion duPont Scott Equine Medical Center is seeking a Customer Service Representative to ensure outstanding client interactions across phone, in-person, and electronic communications. The role involves compassionate care during emergencies, accurate patient intake and discharge, and scheduling, while explaining financial policies with sensitivity.

The successful candidate will process financial transactions with integrity and work in a non-exempt, 40-hour-week environment.