Veterinary Client Experience Specialist

Virginia Polytechnic Institute and State University (VT); Leesburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Virginia Tech is seeking a Customer Service Representative at the Marion duPont Scott Equine Medical Center in Leesburg, VA. You will help coordinate the client experience through phone, in-person, and electronic communications, ensuring compassionate care during emergencies and efficient patient intake, discharge, and scheduling.

The role involves handling financial transactions and explaining financial policies with sensitivity, while maintaining integrity.

Qualifications

• Prior customer service experience required.
• Ability to multitask efficiently in a demanding environment.
• Experience handling client financial accounts.
• Criminal conviction check required.

Responsibilities

• Coordinate positive client experiences via phone, in-person, and electronic communications.
• Assist with compassionate interactions during emergencies.
• Accurate patient intake and discharge; thorough appointment scheduling.
• Process financial transactions and communicate financial policies with care.

Skills

Customer service

Multitasking

Financial accounts

Education

Licensed Veterinary Technician

Job description

Virginia Tech is seeking a Customer Service Representative at the Marion duPont Scott Equine Medical Center in Leesburg, VA. You will help coordinate the client experience through phone, in-person, and electronic communications, ensuring compassionate care during emergencies and efficient patient intake, discharge, and scheduling.

The role involves handling financial transactions and explaining financial policies with sensitivity, while maintaining integrity.