Veterinary Client Care & Scheduling Specialist

Virginia Tech; Leesburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Virginia Tech's Marion duPont Scott Equine Medical Center in Leesburg, VA, seeks a Customer Service Representative to deliver outstanding client experiences across phone, in person and electronic communications. You will manage patient intake and discharge, schedule appointments, and explain financial policies with sensitivity during emergencies and routine visits.

The role requires prior customer service experience, familiarity with client financial accounts, and the ability to multitask in a

Qualifications

• Previous customer service experience required.
• Ability to handle multiple tasks in a demanding environment.
• Experience with client financial accounts preferred.

Responsibilities

• Provide outstanding client interactions across phone, in-person, and electronic channels.
• Coordinate patient intake, discharge, and appointment scheduling.
• Communicate financial policies with sensitivity and process transactions.
• Support emergency and routine patient care with compassionate service.

Skills

Customer service

Multitasking

Financial accounts

Job description

Virginia Tech's Marion duPont Scott Equine Medical Center in Leesburg, VA, seeks a Customer Service Representative to deliver outstanding client experiences across phone, in person and electronic communications. You will manage patient intake and discharge, schedule appointments, and explain financial policies with sensitivity during emergencies and routine visits.

The role requires prior customer service experience, familiarity with client financial accounts, and the ability to multitask in a