Client Services Specialist – Vet Specialty & Emergency

Southern Oregon Veterinary Specialty Center; Central Point (OR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Uniform Reimbursement

Generous Shift Differentials (weekends

Sick Leave Accrual

Pet Discount

Job summary

Southern Oregon Veterinary Specialty Center in Central Point, Oregon seeks a Client Services Representative to manage front desk operations, check-ins, and payments while coordinating with veterinarians and hospital staff. You will help maintain an organized, welcoming front office and ensure accurate client information and smooth workflow.

The role requires strong customer service, empathy, and multi-tasking in a fast-paced setting.

Qualifications

• Minimum of one year of customer service experience required (veterinary or medical office experience preferred).
• Experience with financial transactions or payment processing is a plus.
• High school diploma or equivalent is required; additional veterinary-related training is a plus.

Responsibilities

• Checking in all appointments and ER arrivals with accuracy and efficiency.
• Communicating effectively with veterinary staff to facilitate smooth workflow.
• Presenting treatment plans and assisting in financial discussions.
• Monitoring client wait times and providing timely updates.

Skills

Customer service

Communication

Empathy

Teamwork

Education

High school diploma

Tools

EzyVet

SmartFlow

Job description

Southern Oregon Veterinary Specialty Center in Central Point, Oregon seeks a Client Services Representative to manage front desk operations, check-ins, and payments while coordinating with veterinarians and hospital staff. You will help maintain an organized, welcoming front office and ensure accurate client information and smooth workflow.

The role requires strong customer service, empathy, and multi-tasking in a fast-paced setting.