Customer Service Representative

Commonwealth of VA Careers; Leesburg (VA); On-site; USD 45,000 - 55,000; Full time

Job summary

Marion duPont Scott Equine Medical Center is seeking a Customer Service Representative to ensure outstanding client interactions across phone, in-person, and electronic communications. The role involves compassionate care during emergencies, accurate patient intake and discharge, and scheduling, while explaining financial policies with sensitivity.

The successful candidate will process financial transactions with integrity and work in a non-exempt, 40-hour-week environment.

Qualifications

• Prior customer service experience.
• Ability to manage multiple tasks in a fast-paced setting.
• Experience handling client financial accounts.

Responsibilities

• Coordinate positive client experiences across channels.
• Handle appointment scheduling and patient intake.
• Process financial transactions with integrity.

Skills

Customer service

Multitasking

Financial accounts

Education

Licensed veterinary technician

Tools

Practice management system

Job description

Job Description

As an integral member of the overall client and patient care team at the Marion duPont Scott Equine Medical Center (EMC) this position coordinates the most positive client experience possible. Through a series of outstanding client interactions, the customer service representative (CSR) provides an experience that exceeds our client’s expectations from all duties such as phone/in-person/electronic communications, compassionate interactions during emergency situations, accurate and expeditious patient intake and discharge, thorough appointment scheduling, communicates financial policies in a sensitive manner, and processes financial transactions with the utmost integrity.

Required Qualifications

• Previous customer service experience.
• Ability to manage concurrent tasks efficiently and accurately in a demanding environment.
• Previous experience with client financial accounts.

Preferred Qualifications

• Customer service representative experience working in a veterinary or human medicine practice, experience using a human or veterinary practice management information system.
• Experience scheduling in a multiple-clinician practice.
• Familiarity with equine anatomy and veterinary terminology.
• Comfortable with equine patient handling.
• Current or previously licensed/certified/registered veterinary technician.

Pay Band

3; Salary

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

45,000 - 55,000

Hours per week

40

Review Date

10/5/2026; Open until filled

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

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