Client Experience Specialist — Engineering Solutions

Zephyrus Engineering Limited; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life and Disability Insurance

Retirement Savings Plan with company match

Ongoing training and professional development programs

Opportunities for advancement

Job summary

A leading engineering firm in Jacksonville, Florida is looking for a Customer Experience Associate to enhance customer journeys. Responsibilities include serving as the first point of contact, managing inquiries, and fostering strong client relationships. Ideal candidates will have over 2 years of experience in customer service and strong communication skills. Join a dynamic team that values innovation and customer satisfaction, while enjoying comprehensive benefits and a supportive work environment.

Qualifications

• 2+ years of experience in customer service or a related role.
• Experience in engineering or construction industry is a plus.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Identify customer issues and provide effective solutions.
• Process customer orders, track deliveries, and manage returns.
• Gather customer feedback for service improvement.
• Maintain accurate records of customer interactions.
• Educate customers on service offerings.
• Collaborate to develop strategies for improving processes.
• Prepare reports on customer interactions.

Skills

Exceptional verbal and written communication skills

Problem-solving skills

Customer-centric attitude

Attention to detail

Team player

Education

High school diploma; Bachelor's preferred

Tools

Microsoft Office Suite

CRM software (e.g., Salesforce, HubSpot)

Job description

A leading engineering firm in Jacksonville, Florida is looking for a Customer Experience Associate to enhance customer journeys. Responsibilities include serving as the first point of contact, managing inquiries, and fostering strong client relationships. Ideal candidates will have over 2 years of experience in customer service and strong communication skills. Join a dynamic team that values innovation and customer satisfaction, while enjoying comprehensive benefits and a supportive work environment.