Client Success Advocate for Engineering Support

Zephyrus Engineering Limited; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company match

Paid time off and holidays

Job summary

A leading engineering firm in Nashville is seeking a Customer Support Specialist to provide assistance and information to clients. You will handle inquiries, manage service requests, and facilitate communication between clients and internal teams. The role requires a bachelor's degree and at least 2 years of experience in a customer-facing position. Candidates should have strong communication skills and proficiency in CRM systems. This position offers health, dental, and vision insurance along with a retirement savings plan.

Qualifications

• Minimum of 2 years in a customer support or client-facing role.
• Experience ideally within engineering, construction, or a technical environment.
• Strong interpersonal, communication, and problem-solving skills.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Collaborate with internal teams to address client needs.
• Investigate and resolve client issues related to projects.

Skills

Strong interpersonal skills

Communication skills

Problem-solving skills

Attention to detail

Time management

Multitasking abilities

Education

Bachelor's degree in Business Administration, Communication, Engineering, or related field

Tools

Microsoft Office Suite

CRM systems (e.g., Salesforce, HubSpot)

Job description

A leading engineering firm in Nashville is seeking a Customer Support Specialist to provide assistance and information to clients. You will handle inquiries, manage service requests, and facilitate communication between clients and internal teams. The role requires a bachelor's degree and at least 2 years of experience in a customer-facing position. Candidates should have strong communication skills and proficiency in CRM systems. This position offers health, dental, and vision insurance along with a retirement savings plan.