Client Experience Associate — Drive Loyalty & Service

PNC Financial Services Group, Inc.; Ocotillo (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

PNC Financial Services Group, Inc. is hiring a Client Experience Associate in Chandler, AZ. This in-office role focuses on delivering a superior customer experience, educating customers on financial options, and driving opportunities for branch staff referrals.

You will engage with customers in the lobby and support daily branch operations. The ideal candidate brings strong customer service, problem-solving skills, and a willingness to learn about PNC products, with Spanish speaking ability

Qualifications

• No degree required; related experience or certifications may be considered.
• Customer service experience and strong communication skills are essential.
• Spanish speaking ability is preferred for this role.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Educate customers on options and refer to branch staff as appropriate.
• Identify banking opportunities during interactions and execute referrals.
• Support lobby engagement to connect customers with PNC products and digital tools.
• Ensure accurate and efficient branch daily operations and transactions.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is hiring a Client Experience Associate in Chandler, AZ. This in-office role focuses on delivering a superior customer experience, educating customers on financial options, and driving opportunities for branch staff referrals.

You will engage with customers in the lobby and support daily branch operations. The ideal candidate brings strong customer service, problem-solving skills, and a willingness to learn about PNC products, with Spanish speaking ability