Bilingual In-Branch CX Specialist

PNC Financial Services Group, Inc.; Kingman (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Health Savings Account feature

401(k) with company match

Paid holidays

Parental leave

Job summary

PNC Financial Services Group, Inc. in Kingman, AZ is seeking a Client Experience Associate for our Retail Banking team.

This in-office role focuses on delivering a superior, personalized customer experience and helping customers manage their financial needs through branch interactions and technology tools. Ideal candidates bring a customer‑first mindset, strong communication skills, and the ability to identify banking opportunities during everyday conversations.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma or GED.
• Typically <1 year of related experience.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch operations are accurate and efficient.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Kingman, AZ is seeking a Client Experience Associate for our Retail Banking team.

This in-office role focuses on delivering a superior, personalized customer experience and helping customers manage their financial needs through branch interactions and technology tools. Ideal candidates bring a customer‑first mindset, strong communication skills, and the ability to identify banking opportunities during everyday conversations.