Bilingual Spanish Client Experience Specialist

PNC Financial Services Group, Inc.; California (MO); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Bilingual Spanish - Client Experience Associate based in Riverside, CA.

The role focuses on delivering a differentiated customer experience, educating clients on banking options, and identifying opportunities to grow wallet share through proactive engagement within an in-office environment. Responsibilities include processing customer interactions, guiding customers through digital options, and referring opportunities to branch staff.

Qualifications

• Accountability and banking knowledge
• Customer service and relationship-building focus
• Understanding banking products and customer needs

Responsibilities

• Deliver a story-guided customer experience to improve financial wellbeing and loyalty.
• Educate customers on alternatives and refer opportunities to branch staff.
• Engage customers in the lobby and promote PNC products to meet needs.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Bilingual Spanish - Client Experience Associate based in Riverside, CA.

The role focuses on delivering a differentiated customer experience, educating clients on banking options, and identifying opportunities to grow wallet share through proactive engagement within an in-office environment. Responsibilities include processing customer interactions, guiding customers through digital options, and referring opportunities to branch staff.