Client Experience Specialist — Banking & Loyalty

PNC Financial Services Group, Inc.; Shelby (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Dental & vision

401(k) with match

Paid time off

Life insurance

Disability insurance

Job summary

PNC Financial Services Group, Inc. in Shelby, North Carolina, is seeking a Client Experience Associate to support multiple branches in the region. Based in Shelby, you will deliver a personalized customer experience and guide customers toward financial options using available tools.

The role emphasizes teamwork, cashier operations, and proactive service through lobby engagement and referrals to branch staff, with no visa sponsorship provided.

Qualifications

• No degree required; related experience or product knowledge may be considered.
• Typically <1 year of related experience.
• Experience in customer service and banking products is a plus.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers to branch staff.
• Engages customers in the lobby to position PNC products.

Skills

Customer Service

Banking

Accountability

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Shelby, North Carolina, is seeking a Client Experience Associate to support multiple branches in the region. Based in Shelby, you will deliver a personalized customer experience and guide customers toward financial options using available tools.

The role emphasizes teamwork, cashier operations, and proactive service through lobby engagement and referrals to branch staff, with no visa sponsorship provided.