Client Experience Specialist — Banking & Loyalty

PNC Financial Services Group, Inc.; Schaumburg (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical and prescription drug coverage

Dental and vision

Life insurance

Disability protection

401(k) with company match

Pension

Stock purchase plan

Dependent care reimbursement

Educational assistance

Wellness program with financial incent

Job summary

PNC Financial Services Group, Inc. in Schaumburg, IL is seeking a Client Experience Associate to deliver a differentiated customer experience at the Schaumburg East branch.

You will help customers with everyday banking needs, educate on options, and identify opportunities to deepen relationships. The role emphasizes in-person service, adherence to policies, and collaboration with branch staff to meet customer needs.

Qualifications

• Successful candidates must demonstrate knowledge, skills, and abilities for this role.
• In lieu of a university degree, a combination of education, job-specific certification(s) and experience may be considered.
• Typically less than 1 year of related experience is acceptable.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on banking options.
• Identifies opportunities and refers to branch staff to grow share of wallet.
• Performs lobby engagement and supports a defined sales process to elevate client loyalty.
• Ensures branch operations are efficient and compliant with policies.

Skills

Customer Experience (CX)

Customer Service

Branch Banking

Banking

Proactive Sales

Identifying Opportunities

Leveraging Technology

Accountability

Client Loyalty

Job description

PNC Financial Services Group, Inc. in Schaumburg, IL is seeking a Client Experience Associate to deliver a differentiated customer experience at the Schaumburg East branch.

You will help customers with everyday banking needs, educate on options, and identify opportunities to deepen relationships. The role emphasizes in-person service, adherence to policies, and collaboration with branch staff to meet customer needs.