Client Experience & Loyalty Specialist

PNC Financial Services Group, Inc.; San Antonio (TX); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid time off

Job summary

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate in our San Antonio, TX location. The role focuses on delivering a superior customer experience, educating clients about financial options, and identifying opportunities to grow wallet share through informed referrals and branch engagement.

The position requires strong customer service skills, knowledge of banking products, and a proactive approach to solving customer needs in an in-office environment.

Qualifications

• No university degree required; related experience or certifications may be considered.
• Ability to discuss banking products and customer needs with accuracy.
• Familiarity with branch operations and customer service standards.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities during interactions and makes referrals.
• Supports lobby engagement and product positioning to meet customer needs.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. invites applications for a Client Experience Associate in our San Antonio, TX location. The role focuses on delivering a superior customer experience, educating clients about financial options, and identifying opportunities to grow wallet share through informed referrals and branch engagement.

The position requires strong customer service skills, knowledge of banking products, and a proactive approach to solving customer needs in an in-office environment.