Client Experience Specialist - Banking & Loyalty

PNC Financial Services Group; Bloomington (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with company match

Educational assistance

Job summary

PNC Financial Services Group in Bloomington, IL seeks a Client Experience Associate to provide a high-quality customer experience across multiple branches in the region. You will educate customers, identify banking opportunities, and refer them to branch staff to grow the share of wallet while supporting daily teller operations.

The role emphasizes in-office engagement, leveraging technology to assist customers, and maintaining adherence to policies.

Qualifications

• Customer-focused approach guiding customer interactions to improve financial wellbeing and loyalty.
• Ability to identify opportunities and refer to branch staff to expand share of wallet.
• Capable of handling lobby engagement and educating customers on digital tools for transactions.

Responsibilities

• Deliver a unique customer experience and improve customer financial wellbeing.
• Identify opportunities through conversations and refer to branch staff.
• Engage customers in the lobby and position PNC products to meet needs.
• Apply product knowledge to resolve customer problems and ensure accurate operations.
• Support sales through a defined process including service-to-sales and teller interactions.

Skills

Customer Focused

Managing Risk

Accountability

Proactive Sales

Client Loyalty

Digital Awareness

Education

No Degree

Job description

PNC Financial Services Group in Bloomington, IL seeks a Client Experience Associate to provide a high-quality customer experience across multiple branches in the region. You will educate customers, identify banking opportunities, and refer them to branch staff to grow the share of wallet while supporting daily teller operations.

The role emphasizes in-office engagement, leveraging technology to assist customers, and maintaining adherence to policies.