Branch Banking Client Experience Specialist

PNC Bank NA; Rockville (MD); Sur place; USD 41 000 - 68 000; Plein temps

Avantages offerts par ce poste

Health coverage

Dental & Vision

Life Insurance

Disability protection

401(k) with match

Pension plan

Stock Purchase Plan

Dependent care reimbursement

Educational assistance

Wellness program

Résumé du poste

PNC in Rockville, MD is seeking a Client Experience Associate to deliver an exceptional customer experience and grow wallet share. You will process customer interactions, educate on financial options, and identify banking opportunities during interactions.

The role emphasizes lobby engagement, leveraging technology, and adherence to branch procedures. In-office position with competitive benefits and incentive potential.

Qualifications

• Roles at this level typically <1 year of related experience.
• No university degree required; related experience may be considered.
• Location: Rockville, MD.

Responsabilités

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on alternatives for their financial interactions.
• Identifies banking opportunities and refers as appropriate.
• Performs lobby engagement to position PNC products.
• Supports proactive sales conversations through a defined sales process.
• Ensures branch daily operations and maintenance tasks are accurate.

Connaissances

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy

Digital Awareness

Communications

Problem Solving

Understanding Customer Needs

Formation

No Degree

Description du poste

PNC in Rockville, MD is seeking a Client Experience Associate to deliver an exceptional customer experience and grow wallet share. You will process customer interactions, educate on financial options, and identify banking opportunities during interactions.

The role emphasizes lobby engagement, leveraging technology, and adherence to branch procedures. In-office position with competitive benefits and incentive potential.