Customer-First Personal Banker

PNC; Muscle Shoals (AL); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off and holidays

Employee assistance programs

Job summary

PNC is seeking a Personal Banker to join its Retail Banking team in Muscle Shoals, Alabama.

The role focuses on acquiring and deepening customer relationships, delivering tailored financial solutions, and maintaining high standards of service in an in-office setting.

The position emphasizes proactive sales, customer loyalty, and collaboration with ecosystem partners to grow wallet share while adhering to risk and compliance guidelines.

Qualifications

• 3+ years of experience in banking or financial services.
• Experience with customer onboarding and adding products to wallets.
• Ability to follow a defined sales process and compliance guidelines.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service.
• Drive outbound sales conversations and deliver a full PNC conversation with clients.
• Grow wallet share by leveraging partners and community connections.
• Educate customers on managing financial transactions via technology.
• Adhere to policies, manage risk, and support daily branch operations.

Skills

Customer service

Sales experience

Financial products knowledge

Relationship building

Education

No Degree

Tools

CRM systems

Branch banking software

Job description

PNC is seeking a Personal Banker to join its Retail Banking team in Muscle Shoals, Alabama.

The role focuses on acquiring and deepening customer relationships, delivering tailored financial solutions, and maintaining high standards of service in an in-office setting.

The position emphasizes proactive sales, customer loyalty, and collaboration with ecosystem partners to grow wallet share while adhering to risk and compliance guidelines.