Client Success & Support Specialist

Paychex Deutschland GmbH; Phoenix, Northern (AZ, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

401(k) + employer match

Tuition reimbursement

Adoption assistance

Paid time off

Job summary

Paychex Deutschland GmbH is seeking a customer service professional to support Paychex products via phone, email, chat, and more in a fast-paced environment.

You will learn Paychex product lines, industry policies, and procedures, while maintaining strong interactions with clients. The role emphasizes quality service, SLA adherence, and collaboration with leadership to improve processes.

Qualifications

• Bachelor's Degree - Preferred.
• Degree in business/finance can be accepted in lieu of service experience.
• Customer service/call center experience is preferred.
• 401k Retirement Services experience is preferred.

Responsibilities

• Delivers quality service to Paychex clients via phone, email, chat, and other avenues.
• Follows up on outstanding items to issue completion in compliance with established Service Level Agreements.
• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures.
• Identifies opportunities for process improvement and works with leaders to implement.
• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
• Documents all interactions
• Serves as a mentor for less experienced teammates
• Performs data input, maintaining strong prioritization and organization

Skills

Customer service

Communication

Mentoring

Education

Bachelor's Degree - Preferred

Business/Finance degree acceptable in lieu of experience

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex Deutschland GmbH is seeking a customer service professional to support Paychex products via phone, email, chat, and more in a fast-paced environment.

You will learn Paychex product lines, industry policies, and procedures, while maintaining strong interactions with clients. The role emphasizes quality service, SLA adherence, and collaboration with leadership to improve processes.